This form is intended for use by blind and low vision consumers of Information and Communications Technologies
This form is for consumers. If you are from industry or from a nonprofit organization, please instead use the general Contact Us Form.
To contact us using this consumer form, please note that NFB welcomes questions from any blind and low vision consumers. To use this form you do not need to be a member of the NFB or a member of a State Affiliate of the NFB.
Are you having trouble using a specific website, online service, or other aspect of Information and Communications Technology?
“The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.”—NFB
The National Federation of the Blind may be able to help. We provide guidance, assistance, and advice to help consumers find resolution to technology problems.
Please read these short articles before you contact us
We have provided essential guidance on resolving technology issues. Before you contact us using the form below, please read through the following information:
Documenting a day in your life: demonstrating the level of accessibility of the technologies you interact with, and those you cannot interact with
With this guide we aim to help people with disabilities document their difficulties interacting with technologies. It helps to have different aspects of the problem documented (described) before reaching out to customer support in search of a resolution to an accessibility problem. The guide provides structure in terms of (1) documenting what other (nondisabled) people can do; (2) documenting your disability in functional terms; (3) describing the problem; and (4) contacting customer support. If this process is not successful, we provide additional guidance on how to escalate the problem further. [Read our guide “Documenting a day in your life”]
How to approach change makers, and what are the pros and cons of various options?
Consumer demand can drive change. But how does the single consumer who is experiencing difficulties using inaccessible technologies get their message to those who can actually bring about changes in product design? This guide provides an example of the sorts of changes that can happen as a result of consumer demand, through the story of accessibility related activities in the US entertainment industry. This guide is intended to help speed up and smooth out the process of change, by providing the pros and cons of approaching different types of change-maker. [Read our guide “How to approach change makers”].