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Connecting industry and consumers to solutions for technology accessibility, and the benefits of organization-wide approaches to accessibility.

The Accessibility Switchboard is a project of the National Federation of the Blind Jernigan Institute.

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National Federation of the Blind. Live the life you want

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Consumer Contact Form for the National Federation of the Blind

This form is intended for use by blind and low vision consumers of Information and Communications Technologies

This form is for consumers. If you are from industry or from a nonprofit organization, please instead use the general Contact Us Form.

To contact us using this consumer form, please note that NFB welcomes questions from any blind and low vision consumers. To use this form you do not need to be a member of the NFB or a member of a State Affiliate of the NFB.

Are you having trouble using a specific website, online service, or other aspect of Information and Communications Technology?

“The National Federation of the Blind knows that blindness is not the characteristic that defines you or your future. Every day we raise the expectations of blind people, because low expectations create obstacles between blind people and our dreams. You can live the life you want; blindness is not what holds you back.”—NFB

The National Federation of the Blind may be able to help. We provide guidance, assistance, and advice to help consumers find resolution to technology problems.

Please read these short articles before you contact us

We have provided essential guidance on resolving technology issues. Before you contact us using the form below, please read through the following information:

Documenting a day in your life: demonstrating the level of accessibility of the technologies you interact with, and those you cannot interact with
With this guide we aim to help people with disabilities document their difficulties interacting with technologies. It helps to have different aspects of the problem documented (described) before reaching out to customer support in search of a resolution to an accessibility problem. The guide provides structure in terms of (1) documenting what other (nondisabled) people can do; (2) documenting your disability in functional terms; (3) describing the problem; and (4) contacting customer support. If this process is not successful, we provide additional guidance on how to escalate the problem further. [Read our guide “Documenting a day in your life”]

How to approach change makers, and what are the pros and cons of various options?
Consumer demand can drive change. But how does the single consumer who is experiencing difficulties using inaccessible technologies get their message to those who can actually bring about changes in product design? This guide provides an example of the sorts of changes that can happen as a result of consumer demand, through the story of accessibility related activities in the US entertainment industry. This guide is intended to help speed up and smooth out the process of change, by providing the pros and cons of approaching different types of change-maker. [Read our guide “How to approach change makers”].

Consumer Contact for NFB

Note: Guidance on generating the following information is available in our article "Documenting a day in your life".
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About the Project

The objective of the project is to generate new, freely available resources—guides, and other articles—for readers who want to bring about changes to their situation, and changes to the organizations they work in. Read more About the Accessibility Switchboard Project...

News & Announcements

Summer 2018: We have added new guides in the Education and Government sections, and we have added more Q&A articles. There is also a a new Switchboard blog for updates.

Contact Information

For Switchboard project inquiries, Email Us or use an Online Contact Form

National Federation of the Blind Jernigan Institute
200 East Wells Street
Baltimore, Maryland, 21230, USA.

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